Don’t touch that! Now you don’t have to.
COVID-19 has certainly led to changes in the travel industry with airlines, like American Airlines, in this case, taking more action and reviewing policies for the well-being and safety of customers and team members.
This new touchless check-in experience allows customers to proceed to the gate without touching the kiosk screen, even if they are checking a bag. This new technology is available at over 230 airports.
If a traveler would like to check baggage they would simply indicate how many bags they’d like to check via the American Airlines app or at aa.com. This applies to domestic travel.
- Arrive at the check-in kiosk.
- Scan the boarding pass on a personal mobile device (or use the one you printed out at home).
- After the boarding pass is scanned, the kiosk automatically prints the bag tags, all without you having to touch the kiosk.
In addition to the new touchless check-in, there’s a new inflight Wi-Fi portal that provides a unified entertainment and connectivity experience. The long term strategy is to make the connection to high-speed Wi-Fi and inflight entertainment easier. We’ll likely hear more as this progresses.
Face Coverings Update
American Airlines has also updated its policy and all passengers over the age of 2 are required to wear face coverings from the time they enter their departure airport, during the flight, and until they exit their arrival airport. Several other airlines have also implemented this requirement in an effort to keep customers and team members safe. No exemptions over 2-years-old.
The only time face coverings may be removed at the airport or on board is when the customer is eating or drinking. Customers that don’t comply could be banned from future travel during the time this requirement is in place. Here’s a protective face mask option.
American’s Clean Policy
Every aircraft is disinfected, including hand-cleaning seat buckles, seats, tray tables, and other surfaces. You’ve likely heard about the electrostatic spray, which is used inside the aircraft every seven days and kills 99.9999% of viruses and bacteria within 10 minutes and lasts for 14 days. All mainline aircraft and the majority of regional jets use HEPA filters. The air in American’s cabins is refreshed every two to four minutes which is similar to hospital standards. Good to know!